Business IT, a technology solutions company, presented its vision for the future of artificial intelligence in financial services during the Banking Tech Summit, where AI leader Diego Ramos delivered a presentation titled “Agentic Banking: Competitive Advantage with AI.”
Ramos argued that artificial intelligence has the potential to help financial institutions improve business performance and strengthen long-term sustainability by creating faster, more personalized customer experiences. He said these benefits are driven by better data analysis and increased automation across banking operations.
Investment in AI Does Not Always Deliver Results
According to figures shared during the presentation, 72% of financial institutions already invest in artificial intelligence. However, only 8% have achieved a meaningful business impact from those investments.
Ramos attributed this gap not to technological limitations but to the lack of comprehensive implementation strategies. He said many organizations struggle to connect AI pilot projects with business objectives, measurable performance indicators, governance frameworks and the ability to scale successful initiatives across the organization.
As a result, he argued that the banking industry’s greatest challenge is no longer gaining access to AI technologies but embedding them into day-to-day operations in a way that consistently delivers sustainable business value.
AI Expands Across Core Banking Functions
Ramos also noted that 92% of banks worldwide already use artificial intelligence in at least one core business function. These applications include customer service, operational automation, risk management, data analytics and improvements to internal processes.
Despite this widespread adoption, he emphasized that financial institutions must balance innovation with transparency, governance and regulatory compliance. In a highly regulated sector such as banking, maintaining traceability and customer trust remains essential as AI capabilities expand.
Governance Seen as a Critical Requirement
During the session, Ramos said artificial intelligence can help banks personalize customer interactions, lower operating costs, improve efficiency, identify and mitigate risks more effectively, and accelerate the development of new financial products and services.
He also stressed the importance of establishing clear AI governance frameworks to ensure accountability and transparency throughout implementation. According to Ramos, artificial intelligence is no longer a technology of the future but an operational reality that financial institutions must manage responsibly.
Through its participation in the Banking Tech Summit, Business IT reaffirmed its commitment to supporting digital transformation in the financial sector. The company said knowledge-sharing initiatives such as the event help organizations adopt AI and other digital technologies to improve operational efficiency, strengthen decision-making and respond more effectively to the challenges of an evolving banking industry.